We have compiled a list of Frequently Asked Questions regarding the loss of a loved one. If you require more detailed explanations or have any other questions, please contact us, we are on hand to help.
The Applicant for Burial or Cremation is the person who signs all the relevant papers with the Funeral Director. Only this person can provide written authority for all decisions regarding Cremation, Burial or Memorialisation for the deceased. It is preferable that this person is the Next of Kin and/or the Executor of the Estate and be available to make or authorise arrangements such as the memorial plaque after the funeral and in the future.
Please note that we are legally bound to deal with the Applicant
The holding, preparation and transportation of a deceased person must be carried out in accordance with the NSW Public Health Act 2010. Therefore a Funeral Director is required.
A Funeral Service is not compulsory. The Funeral Director can make burial or cremation arrangements without the need for a formal Funeral Service.
Generally, the body is transported by a Funeral Director or a Mortuary Transport Service. For any special requests your Funeral Director will be able to advise you.
Yes you may make a coffin, but you must consult with your Funeral Director to ensure it meets Public Health guidelines and is constructed of approved materials and meets size requirements.
Only one coffin is cremated at a time. Prior to the cremation the coffin name plate is removed and checked against the cremation paperwork. The name plate then remains with those ashes during the entire cremation process and until the ashes are placed in a sealed and labelled urn. The name plate is then attached to the labelled urn.
The Cremation chamber is not large enough to accommodate two adult size coffins at the same time. Therefore it is impossible to cremate two adult bodies simultaneously. Our cremations are undertaken by professional and qualified staff and completed with dignity and respect. Wollongong Memorial Gardens Crematorium strictly adheres to the requirements of the NSW Health Act.
Yes. Once the Funeral Director delivers the deceased for cremation, the coffin must remain securely sealed. The staff handles the coffin only for insertion into the cremation chamber.
All fittings are cremated, with the exception of the name plate which stays with the ashes. However, any metal objects including handles are removed.
many options for memorialisation, with or without ashes being placed. Our staff are on hand to help you select the right memorial for you or your loved one.
After cremation the ashes are placed into a plastic urn. That urn can be placed into a Memorial Garden or Wall. If the family chooses to collect the ashes, the urn is wrapped and handed to the Family or their Funeral Director.
A Decorative Urn is not required for placement of ashes into Gardens and Walls. However, if ashes are to be kept at home, taken overseas or divided between the family, you may choose to purchase a Decorative Urn from our extensive range on display at the office of the Wollongong Memorial Gardens.
If ashes are to be placed at the Memorial Gardens or in any of our Cemeteries, or scattered on our grounds, this must be carried out by our staff. A permanent record is then kept of the placement to ensure information is available for family history in the future.
If you are intending to take ashes overseas, your Funeral Director should notify our office as we will need to prepare the correct documents. We recommend that you keep the ashes and documents in your carry-on luggage.